Warranty: the guarantee of our most products is one year. Before shipping out, all goods have been double verified by products . Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard. After finish quality check,our QC stuff will carefully do quality check.
If you have any using problem of the products which buy from autokeymall.com , please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.
Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.
1 We provide one year's guarantee for all items on our website.
Warranty period: Since the date you receive the proudct within one year.
Tech Support : Free online for lifetime.
During the warranty period, if you have devcie problem, you can send it back to us for repair. (Buyer pays for return shipping)
After we fix it up, we will send it to you in time for free.( Seller pays for shipping if the product gets broken within 180 days)
If your product meets software problem, we can send the CD or provide you software download link.
2 Free to update your item and get unlimited technical support.
Once the newest software is coming out, we can send download link or a new CD to you. Besides, you can also send the item back to us and we will update it for you if necessary. They are all free of charge.
When you have some problems occured during application, you can ask us for help. We will help you solve the problem by e-mail, online chat, phone, or remote control of our technicians
Thanks in advance for your support!